VPULSE · A DIVISION OF VANGUARDTECH
Privacy Policy
How Vanguardtech (Pty) Ltd handles account information, website evidence, encrypted backups, connected services and privacy requests for VPulse.
Effective 16 October 2026 · Version 2026-10-161. Who is responsible
VPulse is a division of Vanguardtech (Pty) Ltd, registration 2024/004915/07, operating online with registered address 14 Maluti Road, Ravenswood, Boksburg, 1459, South Africa. Send privacy enquiries and requests to info@vanguardtech.co.za, addressed to the Information Officer.
Vanguardtech determines how account, billing, support and operational information is used to run VPulse. Where a customer connects systems or backs up information about other people, the customer remains responsible for its lawful instructions and notices; we handle that content to provide the requested service.
2. Information we handle
Account information includes your name, company, email, optional phone number, sign-in and account preferences. Billing records include your selected plan, amount, payment reference, verified payment status, subscription dates and PayFast agreement identifiers. Payment credentials are handled by PayFast rather than supplied to our support team.
Service information includes website addresses, hosting account identifiers, monitor configurations and results, crawl and audit evidence, domain and certificate evidence, reports, incident history, activity and delivery records, public status-page selections and support messages.
Connected integrations may supply authorisation tokens and configuration, Google property data, WordPress inventory, mailbox metadata or other information needed by the tool you use. Full hosting backups may contain website content, databases, mail and personal information within your hosting account. Only connect content you are authorised to process.
Basic technical information such as IP addresses, request details and error records may be processed for authentication, security, troubleshooting and service operation. Optional notification subscriptions include the device endpoint and related delivery keys when you enable installed-app push.
3. Why we use information
We use information to create accounts, provide the requested tools, collect and verify payments, produce invoices and reports, create and recover backups, respond to support, communicate service changes and protect the platform. Processing is based on the applicable service agreement, lawful operational interests, legal obligations and consent where required.
Required account and connection details are needed for the corresponding service. Optional phone details, optional integrations and alert permissions are your choice. If necessary information is not provided, the related feature may not work. We do not sell customer personal information.
4. Providers and international processing
Information is shared with service providers to the extent needed for the service you use: PayFast for payment processing; hosting panels for authorised account operations; Google for connected analytics and search insights; Microsoft OneDrive or Dropbox for selected backup copies; your configured SMTP provider for email; and browser/device push infrastructure for enabled push delivery.
Hosting, infrastructure and connected providers may process information outside South Africa. We use applicable safeguards for transfers we control and require appropriate protection from our service providers. Your own provider connections are also governed by the permissions you grant and that provider's policies. We disclose information when legally required or necessary to address fraud, security incidents or lawful rights.
5. Storage and security
We use access controls, protected integration configuration, authenticated requests and encryption for new retained backup copies. Backup keys and persistent protection keys are necessary for recovery and are protected separately by the application. Temporary processing files and decrypted content must be accessible to authorised processing components during transfer, verification, download or restoration.
These measures reduce risk but cannot guarantee that no unauthorised access, outage or loss will occur. Protect your accounts and connected provider access, use appropriate device security and contact us promptly if you suspect compromise. We will assess security incidents and make notifications where required by applicable law.
6. Retention, disconnection and deletion
Service evidence and backup copies follow applicable plan history and retention settings. Billing, contractual, security and support records may be retained longer when needed for legal obligations, disputes or legitimate operational purposes. We do not promise a single deletion date for every category of information.
You can manage available backup copies and connected providers in VPulse. Deleting one storage copy does not necessarily delete copies elsewhere. Disconnecting an integration does not itself erase files in your provider account or all historical records. Contact us to request account or data deletion and an explanation of any records that must be retained.
After cancellation or expiry, access and automated work depend on the resulting plan. Export required backups and reports before access changes. Information in disaster-recovery copies can remain until those copies rotate; it is not used to restore deleted account data for ordinary service operation unless legitimately required.
7. Cookies, preferences and public pages
VPulse uses necessary cookies and browser storage for sign-in, request protection and interface preferences. Optional installed-app notifications require device permission and relevant account or website settings. Email alerts use your connected SMTP settings; reports and notifications follow the settings and plan that apply.
Connecting Google Analytics to inspect your own website is separate from tracking visitors to the VPulse public website. If optional visitor analytics or marketing tracking is introduced, we will provide the applicable notice and choices. Public status pages make the selected public service information and your public updates visible to visitors; do not publish confidential information.
8. Your privacy rights and complaints
You may request access to or correction of personal information, ask for deletion where applicable, object to processing on applicable grounds and withdraw consent where processing relies on it. Withdrawal does not invalidate earlier lawful processing. We may verify your identity and explain any lawful reason why a request cannot be fulfilled in full.
Email info@vanguardtech.co.za with your account reference and the nature of your request. Do not send passwords, full card numbers or unnecessary identity documents. You may also complain to South Africa's Information Regulator using its official contact and complaints channels. This notice does not limit your rights under POPIA.