VPULSE · A DIVISION OF VANGUARDTECH
Refund and Cancellation Policy
VPulse month-to-month cancellation and the seven-day first-payment refund policy, provided by Vanguardtech (Pty) Ltd.
Effective 16 October 2026 · Version 2026-10-161. The policy at a glance
VPulse is supplied directly by Vanguardtech (Pty) Ltd, registration 2024/004915/07. New paid subscriptions are month-to-month. Cancel renewal at any time without a cancellation fee; once confirmed, access continues until the paid period ends unless a refund resolution or applicable law requires a different outcome.
We offer a voluntary seven-calendar-day refund window for your first paid VPulse subscription payment. Renewal refund requests are reviewed individually. Applicable statutory rights and remedies remain available independently of this voluntary offer.
2. Seven-day first-payment refund
To use the voluntary offer, send a refund request to info@vanguardtech.co.za within seven calendar days after your first paid subscription payment. The offer covers that initial subscription payment, not an automatic seven-day refund window after every renewal, plan change or reactivation.
Include your account email and payment reference. We verify the payment and request, then arrange the eligible initial-payment refund. We do not require you to send your password, complete card number or card security code. Tell us whether you also want to end the subscription so we can confirm its billing and access outcome.
3. Renewal and billing issues
If a renewal was charged incorrectly, a payment was duplicated, you believe a payment was unauthorised or the service was not supplied as agreed, contact us promptly with the relevant reference and details. We investigate and apply the appropriate remedy, including a refund where warranted or legally required.
Requests outside the voluntary first-payment window, including accidental-renewal requests, are reviewed individually. Cancellation alone does not automatically refund a paid month. Nothing in this policy creates a blanket no-refund rule or removes applicable cooling-off, cancellation or service-quality rights under South African law.
4. How to stop renewal
Use Billing → Cancel PayFast subscription or send your account details and cancellation request to info@vanguardtech.co.za. Keep the cancellation confirmation. We do not charge a month-to-month cancellation fee.
The app distinguishes a recorded cancellation request from confirmation by PayFast. If cancellation remains pending, fails or another renewal appears after confirmed cancellation, contact us immediately for investigation. Once confirmed, future recurring charges stop; your confirmed paid period remains available unless otherwise resolved with you.
Do not assume that uninstalling the app, deleting a website, disconnecting storage or removing a payment method cancels a recurring agreement. Reactivation requires a new payment agreement and the amount displayed at checkout.
5. How refunds are processed
Refunds are reviewed and arranged by Vanguardtech through the applicable payment-processing route. We confirm the outcome and processing estimate when the request is assessed. Bank and payment-provider processing times can vary; submission of a request is not confirmation that funds have already reached your account.
A refund and cancellation are distinct actions. We will confirm what happens to future billing and service access when resolving your request. If a payment is disputed through a bank or provider, tell us so the same payment is not handled inconsistently through overlapping processes.
6. Your backups and data
Download required recovery copies and reports before paid access ends. A downgrade can reduce features, storage and retention; it does not guarantee indefinite backup availability. Deleting or cancelling VPulse does not automatically remove files in OneDrive, Dropbox or your hosting account.
Refunding a payment does not itself restore a website or undo a restoration. Recovery operations and their overwrite confirmations remain separate. Contact support if you need assistance exporting data or understanding the effect of cancellation.
7. Contact and statutory rights
Email info@vanguardtech.co.za. Vanguardtech (Pty) Ltd operates online and is registered at 14 Maluti Road, Ravenswood, Boksburg, 1459, South Africa.
This policy is subject to applicable South African law, including consumer and electronic transactions protections where they apply. The voluntary seven-day offer is additional to, and does not replace, statutory rights. You may approach a competent regulator, ombud or court as permitted by law.