Terms and Conditions

1. Who provides VPulse

VPulse is a division of Vanguardtech (Pty) Ltd, registration number 2024/004915/07. Vanguardtech is the supplier and contracting company. Payments are received for services supplied directly by Vanguardtech, not collected on behalf of third parties.

We operate online. Our registered address is 14 Maluti Road, Ravenswood, Boksburg, 1459, South Africa. Contact info@vanguardtech.co.za for service, billing or policy enquiries.

2. Your service and plan

VPulse brings supported website monitoring, audits, hosting management, backups, recovery guidance, public status pages, reports and connected-provider insights into one workspace. Features, frequency, history, storage and retention depend on the plan shown at purchase and your successful service connections.

You must own or be authorised to manage every website, account and service you connect. Keep account information accurate, protect your sign-in details and notify us of suspected unauthorised access. A business account user must have authority to act for that business.

3. Month-to-month subscriptions and payment

New paid subscriptions are month-to-month. The selected monthly price is shown in South African rand before payment. Recurring payment requires the PayFast agreement presented at checkout. No new annual purchase is offered. Any previously paid period remains subject to its existing confirmed dates.

PayFast processes payments. VPulse does not ask you to send card numbers or security codes to support. Payment activation depends on server-side verification; a return or success page alone is not proof of verified payment. Verified invoices and payment history are available in Billing.

A displayed free trial has its stated duration and feature limits. The current seven-day Pro trial requires no card and returns to Free unless you activate a paid subscription. We will communicate material price or service changes before they apply; applicable consumer rights remain available.

4. Cancellation and refunds

You may request cancellation of recurring billing at any time through Billing or info@vanguardtech.co.za. There is no cancellation fee for a month-to-month subscription. Once cancellation is confirmed, future renewals stop and paid access continues until the confirmed paid period ends, unless another outcome is required by law or agreed when resolving a refund.

A cancellation request is not the same as PayFast confirmation. If the app reports cancellation pending or failed, contact us promptly so the mandate can be resolved. Keep the confirmation for your records. The Refund and Cancellation Policy explains the seven-day first-payment refund and renewal refund review process.

5. Backup and recovery responsibilities

Full hosting-account backups contain the content included by your hosting provider and API, which can include files, databases, email and account settings across linked domains. A requested job, completed hosting archive, transferred file and verified retained copy are separate stages. A pending request does not establish that a usable recovery copy exists.

New retained copies use authenticated AES-256-GCM encryption. Downloading through VPulse verifies and decrypts a supported copy; direct downloads from external storage can remain encrypted. Recovery requires the original protected archive key metadata and persistent VPulse protection keys. Encryption reduces risk but does not make a compromised account or server harmless.

Review backup age, available copies and integrity evidence, and test restoration. Keep an independent recovery copy appropriate to your needs. We do not promise that every backup will complete or that every service can be restored. Direct restoration can overwrite files, databases, email and settings across the hosting account and requires explicit confirmation.

Storage and retention limits apply. Rotation, user deletion, loss of provider access or expiry of service can affect availability. Export required recovery copies while you have access. Cancellation is not an instruction to erase all records immediately; ask support about removal, retention and external copies.

6. Connected services and evidence

Hosting panels, Google, WordPress, OneDrive, Dropbox, SMTP and installed-app push require appropriate permissions, configuration and provider availability. You control the accounts you connect and must comply with their terms. Removing a connection from VPulse may also require revoking authorisation at the provider.

Monitoring and audit results are collected evidence rather than a continuous-uptime promise, search ranking guarantee, security certification or substitute for a manual assessment. Public status pages publish only the services and public updates you select. Review them before publication.

7. Acceptable use and service protection

Do not use VPulse to access systems without permission, distribute malware, attack or scan unrelated systems, evade security controls, infringe rights or misuse another person's information. Only submit data you are authorised to process. We may restrict unsafe activity or compromised access to protect users and systems, with notice where practicable and legally appropriate.

VPulse and its software remain the property of their respective rights holders. You retain your rights in customer content. We process that content only as needed to provide, protect and administer the service, follow your instructions and meet applicable obligations.

8. Service issues, legal rights and changes

Tell us promptly about a service failure so we can investigate and provide appropriate assistance or remedies. We do not exclude rights or remedies that cannot lawfully be excluded, including applicable rights under South African consumer and electronic transactions law. These terms do not excuse fraud or other liability that the law does not permit us to exclude.

South African law applies, subject to mandatory protections and lawful dispute-resolution rights. Contact us first at info@vanguardtech.co.za; this does not prevent approaching a competent regulator, ombud or court. We will publish material policy changes with an updated version and communicate changes where required.

Related policies and official information